Hospitality Softnet’s online learning center, theCampus provides a wide variety of industry proven training resources to worldwide hotels in the areas of Sales, Catering, and Reservations.

The Hospitality Softnet Reservation Training Program is designed to improve the skills of anyone dealing with incoming Reservation inquiries.

Your reservations and front desk team plays a major role in booking business for your hotel. The ability to properly handling incoming reservation inquiries in a highly effective manner can and will make the difference between winning and losing sale.

Tailored to today?s market, this in-depth, online reservation training program reviews the power of using a customer’s name, the importance of your tone of voice and the use of complete sentences when handling inquiries and properly qualifying the customer. The training also addresses how to minimize the potential negative impact of placing a customer on hold by using great on hold telephone etiquette. We discuss how knowing current market trends can help when selling your hotel, and the importance of knowing the details of you own hotel and competitor properties.

To further help close reservation sales, your staff will learn additional questions to ask to better qualify and gain insight into customer needs. We review how to effectively sell your hotel and your rates when quoting them versus simply telling the customer the rate. We do an in-depth review of the important step in closing the reservation and what type of closing techniques you can use successfully.

Through the use of this online reservation training course your staff will learn about setting the stage and being prepared to overcome rate resistance. Your staff will also gain insight as to the different techniques that can be used for upselling and how to establish and track goals for maximum effectiveness to increase revenues.

After completing this program your staff will have detailed knowledge of how to be prepared to do a great job when handling incoming reservation inquiries to increase closure rates and revenues.

Other Online Hotel Sales Training programs provided by theCampus include:

  • Preparing for the Call and Effective Greeting Skills 
  • Effective Qualifying Skills 
  • Effective Presentation Skills 
  • Effective Closing Skills 
  • Overcoming Objections to Win the Sale 
  • Effective Reservations Skills to Help Close the Sale 
  • Sales Leadership: Handling Group Inquiries for the GM and Front Desk 
  • Selling to the Eastern Wedding Market 
  • Selling to the Jewish Market 
  • Selling Against the Competition to Win the Sale 
  • Prospecting – Digging for Gold 
  • Using LinkedIn as a Sales Resource 
  • Time Management Skills – Strategies for Success 

To learn more about theCampus Reservation Sales Training, or to arrange a Demo

Contact: Lisa Richards, Partner LRichards@HospitalitySoftnet.com – or Call: 617-854-6554

Hospitality Softnet provides industry proven Hotel Training, Hotel Mystery Shopping and Hotel Intelligence services to clients worldwide.