Offers Comprehensive Online Hotel Sales Training Modules and Certificates of Completion for:
ListenIn provides detailed monitoring and feedback to ensure that your entire Reservation Team is selling effectively and maintaining the highest levels of customer service. This secret shopping program shows and reports on how well your reservations and front desk staff are using the basic listening, selling and closing skills necessary to significantly impact your room revenues and ADR.
Costing less than a typical room night, ListenIn Reservation Secret Shopping test calls are unmatched in the industry and are an excellent way to monitor and improve your yield management program. Providing a perfect complement to your internal reservations training ListenIn can be easily customized to meet your individual requirements, and is a terrific way to determine if your reservation agents and front desk team are attempting to get the best rates possible. Additionally, this program will determine if your sales staff is actively closing, and properly selling booking guidelines for special event dates.
Armed with years of hotel reservations and sales experience, our Reservations Secret Shopping experts act as everyday customers in evaluating how effectively your reservations staff is interacting with potential customers in real-life reservation scenarios. Using realistic identities, our Mystery Shoppers can seamlessly accept return phone calls and use real email addresses and websites that match the organization who is contacting your hotel.
Hospitality Softnet’s Hotel Reservation Sales Training Increases the Effectiveness of Your Reservation and Front Desk Staff
Our Reservation Sales Training is a one-day program designed to improve the skills of your Reservation Agents and Front Desk staff. This valuable training program will show your staff how they can provide the highest level of customer service, build repeat business and increase revenues.
Hospitality Softnet’s Hotel Reservation Sales Training includes active role-playing and written exercises. The program is also supported with audiotapes of interactions with actual reservation agents, illustrating real-life examples of the sales skills being discussed. This industry proven training program also helps to set the stage for a great hotel experience for all your guests.
Topics Covered in this One-Day Reservation Sales Training Program Include:
- Telephone Etiquette for Increased Reservations
- Market Conditions and Competition
- How to Effectively Qualify
- Presenting the Rate
- Overcoming Price Resistance
- Use of Fallback Rates
- Up Selling
- Closing the Sale
- Recapping the Sale
For More Information on Reservations Secret Shopping or Reservations Sales Training
Contact: Lisa Richards, Partner LRichards@HospitalitySoftnet.com – or Call: 617-854-6554
Hospitality Softnet provides industry proven Hotel Training, Hotel Mystery Shopping and Hotel Intelligence services to clients worldwide.