Developed by seasoned hospitality professionals our online e-Learning suite, theCampus, provides an industry proven interactive training environment for hotel Sales, Catering, and Reservations. Developed exclusively for the hotel industry, theCampus allows hospitality professionals to learn online at their own pace, and is a cost effective complement to classroom learning. Incorporating modern learning methods and learning material, theCampus allows your staff to quickly relate to the subject matter and easily absorb the necessary skills. All courses are constantly updated and include current terminology and real world examples pertaining to today’s ever changing hotel sales environment.

theCampus Offers Comprehensive Online Hotel Sales Training Modules and Certificates of Completion for:

Preparing for the Call and Effective Greeting Skills:
Create a highly effective foundation for successful sales calls and proper handling of incoming inquiries. This online course will give you a good foundation to get the sales call off to a great start and set the stage for a successful close.

Effective Qualifying Skills:
Proper qualifying skills are critical in presenting and selling to the customer’s needs. This online course is made up of 3 separate lessons and covers all the skills needed to effectively qualify the customer.

Effective Presentation Skills:
In order to convince a customer to buy they need to be sold why they should choose your property over a competing facility. This online course is made up of 3 separate lessons and covers all the skills of presenting the hotel to a prospective customer.

Effective Closing Skills:
Without strong Closing skills you may not be effective in winning the sale. This online course is made up of 3 separate lessons and covers all the skills required to effectively close the sale.

Overcoming Objections to Win the Sale:
Developing the ability to successfully overcome objections is essential in order to avoid losing business. This online course is made up of 3 separate lessons and covers all the skills necessary to respond effectively and overcome objections.

Effective Reservations Skills to Help Close the Sale:
This comprehensive online course will help the reservations and front desk team to better deal with incoming reservation inquiries and close the sale. It reviews the power of using a customer’s name, as well as the importance of your tone of voice and etiquette. It also addresses how market trends help when selling your hotel and the importance of knowing your competition.

Sales Leadership: Handling Group Inquiries for the GM and Front Desk:
For hotels that do not have a sales staff it is important that the person who handles the inquiry have a fundamental knowledge of the entire sales process. This online course is designed for hotels where the General Manager and the Front Desk Agents field phone calls from customers for group business or negotiated transient rate business.

Selling to the Eastern Wedding Market:
Made up of 3 lessons this online module will educate you on the special nuances of selling to an Indian, Hindu, Sikh, and Muslim wedding market. This comprehensive course covers: traditions, space requirements, terminology, customs, the use of fire, the Baraat, gender issues, prayer rooms and specific tip relating to food and beverage.

Selling to the Jewish Market:
This online course consists of 3 lessons. You will learn about the customs and traditions for the Jewish wedding market including the details of the pre-ceremony celebrations and the different vocabulary and customs associated with the weddings. Insight to various aspects of the wedding including the ceremony procession, special set-up needs, seating arrangements and things to consider with the transition from the wedding to the reception. You will also gain a strong understanding of bar mitzvahs and bat mitzvahs the Shabbat, the Haftorah, the seudat mitzvah as well as kosher guidelines and the unique customs, etiquette and space requirements for each.

Selling Against the Competition to Win the Sale:
This online 3 lesson course will give the sales team the necessary tools to effectively sell against the competition. Being prepared, developing and implementing strategies, knowing your own product and the competitor product, knowing the local market conditions, and different strategies to deploy an effective sales team’s approach.

Prospecting – Digging for Gold:
This comprehensive 7 course lesson covers all the aspects of setting the stage for a successful prospecting effort, its implementation and tracking of results. This online training lays the groundwork for successful prospecting, this course will fully prepare a sales person to have great prospecting skills.

Using LinkedIn as a Sales Resource:
This 3 lessons online course is designed to educate your team on how get solid results on LinkedIn. Setting up an effective profile, how to use your network to generate leads, how to build a network and increase your connections.

Time Management Skills – Strategies for Success:
In this online course you will learn how to have strong time management and organizational skills. You will gain insight on avoiding time-wasters, self-evaluation, establishing personal goals and the importance of long and short term goals. The course also addresses the use of a SMOD system (Sales Manage on Duty) and a Selling in Process system, how to create and utilize an effective schedule for positive results, Organizational tips and how to create a Plan of Action and utilize a To-Do-List.

To Learn More About theCampus or to Arrange a Demo

Contact Lisa Richards at 617.854.6554 or