Hotel Secret Shopping, Reservations Sales Training Programs

ListenIn provides detailed monitoring and feedback to ensure that your entire Reservation Team is selling effectively and maintaining the highest levels of customer service. This secret shopping program shows and reports on how well your reservations and front desk staff are using the basic listening, selling and closing skills necessary to significantly impact your room revenues and ADR. more...




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Effective Hotel Reservations Sales Training, Close the Sale

Hospitality Softnet's online learning center, theCampus provides a wide variety of industry proven training resources to worldwide hotels in the areas of Sales, Catering, and Reservations. The Hospitality Softnet Reservation Training Program is designed to improve the skills of anyone dealing with incoming Reservation inquiries. more...




Hotel Reservations Sales Training Improves Satisfaction

Hospitality Softnet provides a full array of leading edge sales training programs to hoteliers worldwide. To keep our industry leading programs fresh, we constantly updating our sales training curriculum to accurately reflect today's ever changing marketplace. Specifically designed for the hospitality industry, we offer up-to-date sales training programs that allow your staff to easily absorb all aspects of a successful sales process by using current terminology and examples pertinent to today's hotel sales environment. more...




Hotel Reservations Sales Training for Hotel Sales Industry

Since 1994 Hospitality Softnet has provided the hotel industry with proven hotel sales training, market intelligence and operational support. Our entire staff is made up of individuals with extensive hotel backgrounds enabling us to deliver excellent, customized services to our worldwide clientele. more...




Online Hotel Sales Training...To Improve the Bottom Line

Hospitality Softnet offers a number of dynamic online sales training modules designed exclusively for the hotel industry. These online sales training tools will teach your Sales, Catering and Reservations Staff the important elements of sales prospecting, effective client communications, overcoming objections, selling to niche markets, and closing the sale. more...




Hotel Secret Shopping and Sales Training Programs Designed Exclusively for Your Reservations Team

ListenIn provides valuable monitoring and feedback to ensure that your entire Reservation Team is selling effectively and maintaining high levels of customer service. It shows and reports on how well your reservations and front desk staff are using the basic listening, selling and closing skills necessary to significantly impact your room revenues and ADR. more...




Online Training for Hotel Sales, Catering and Reservations

Hospitality Softnet?s eLearning center, theCampus, allows hospitality professionals to learn at their own pace and is a cost effective complement to classroom learning. Incorporating proven learning methods and engaging learning material, theCampus allows your sales, catering and reservations staffs to quickly relate to the subject matter and easily absorb the necessary skills. All courses include real world terminology and examples pertaining to today's hotel sales environment. more...




Hospitality Softnet Offers the Industries Leading Suite of Staff Training and Hotel Intelligence Services Designed to Improve the Client Experience

As an industry leader, Hospitality Softnet delivers proven sales, marketing and operational support services to hotels worldwide. With focused hospitality expertise spanning three decades, we understand the unique requirements of the industry and how to improve the services you offer. Our entire staff is comprised of seasoned sales, marketing and customer service professionals with extensive expertise in all facets of the hospitality industry. more...




Start 2016 off right with Reservations Feedback and Comprehensive Hotel Staff Training

Hospitality Softnet's ListenIn provides industry proven "Mystery Shopper" feedback that successfully measures your entire Reservation Teams ability to sell effectively while maintaining high levels of customer service. more...




Professional On-Site Assessments of your Hotel - Marketing and Services

In today's competitive market, it is essential to provide outstanding Services and Accommodations to every customer. Hospitality Softnet's On-Site Assessments, conducted by our experienced hotel professionals, will aid any hotel in achieving this goal. We offer comprehensive On-Site Assessments and detailed reporting in the following areas. more...




Hospitality Sales Training

Hospitality Softnet offers a variety of proven sales training programs developed specifically for the hospitality industry. Allowing your staff to easily absorb the subject matter, these dynamic programs employ terminology and examples pertinent to today's hotel sales environment.

Applicable to face-to-face and telephone sales, Sales & Catering 101 places special emphasis on handling telephone inquiries and incorporates real-life role-playing examples and sample audios of the skill-sets being taught. This sales training program has received fantastic industry-wide feedback for its ability to teach basic sell techniques and for providing a solid foundation for an aggressive sales effort. more...




Teleprospecting Sales Services Designed For Hotels Worldwide

Hospitality Softnet?s Teleprospecting Services, the Team, provides a valuable complement to your existing direct sales efforts. Designed to generate maximum sales, theTeam is a cost-effective way to ensure that an aggressive teleprospecting effort is in place for your hotel property. Our well planned and executed prospecting calls are made by our highly skilled hotel sales professionals who are well versed in the nuances of selling your hotel and its varied services. To supplement your existing sales efforts and to allow your staff to focus on highly qualified leads, our proven hospitality teleprospecting services may be used for ongoing, qualified lead generation. more...




Online Hospitality Training

Developed by seasoned hospitality professionals our e-Learning suite, theCampus, provides a rich interactive training environment for Sales, Catering, and Reservations Managers. Developed exclusively for the hotel industry, theCampus allows hospitality professionals to learn at their own pace, and is a cost effective complement to classroom learning. Incorporating proven learning methods and entertaining learning material, theCampus allows your staff to quickly relate to the subject matter and easily absorb the necessary skills. All courses include terminology and real world examples pertaining to today's hotel sales environment. more...




Hospitality Softnet's "Mystery Shopper" provides valuable insight into how your Sales, Catering, and Reservation staff is dealing with customer inquiries.

To ensure your sales team is providing top-notch service to customers, Hospitality Softnet offers a variety of industry proven Mystery Shopping services to improve sales skills and increase the bottom line. more...




Competitive Hotel Intelligence - Designed To Inform And Move Group Market Share

In today's highly competitive hospitality market, strong knowledge of your competition and current market condition are critical to the success of any hotel. Often, this valuable information can be challenging to obtain, particularly for Group or LNR business. Given your management team's busy schedule, time does not always afford you the opportunity to conduct the systematic research and gather the information we provide. more...




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