Manuals and Special Downloads
Below are hyperlinks to the various resources including Shopper Checklists and Manuals. There are several ways to access these resources. You can use them virtually online clicking on the link below, you can download the resource clicking on the hyperlink below, or you can access it from the Drop Box shared by Lisa Richards
Please know that when downloading the flipbooks, they are “exe” files that we have zipped up. This means they are executable files and your computer may think they are a harmful virus. They are not. So if you receive a message when attempting to download that it won’t download or won’t open when you choose to unzip, you can choose the option to continue on. If you choose not to, you can simply use the virtual version, but you have to be online to use those.
We will periodically make updates and changes during the course of the year and so they will always be replaced on this site and in the drop box.
Additional notes on the flip books.
- You can print any or all pages
- You can search by key word
- You can access the Table of Contents clicking on the icon on bottom left of the book
- You can copy/paste text by first clicking on the large T on the bottom left of the book
Shopping Scenario Notes
The following links are for the Shopper Scenarios.
Shopping Scenarios | PSAV Scenario Notes | LNR Assignments
For Sales and Catering Shops:
- Start recording the conversation once you are transferred to sales or catering.
- Record ALL conversations.
- Record all messages left for the sales people.