Welcome to Hospitality Softnet

Hospitality Softnet, Inc. has been in operation over 19 years and is a hotel marketing, training and operational support firm. Our staff is built of individuals with extensive hotel Operational and Sales & Marketing background and experience. So we understand the unique needs of our customers. From our management team to our fantastic group of Quality Assurance Shoppers we bring personal hotel experience to all the services we offer. This enables us to provide excellent, customized services to our clientele in all areas of hospitality training.

Our training and services include the following:

Quality Assurance Testing
  Hotel Sales Training
  • Mystery Sales Shopping
  • Mystery Catering Shopping
  • ListenIn - Mystery Reservations Shopping
  • Sales Process 101
  • Sales Process 102
  • Reservation Sales Training
On-Site Assessments
  Training Resources
  • Hotel Service Standards Assessment
  • Safety & Security Assessment
  • Sales Department Audit & Review
  • theCampus
  • Telephone Coaching Calls
  • Self Training Guides
  • Training Tools
Hotel Market Intelligence
  Teleprospecting Services
  • Group Rate Intelligence Briefs
  • LNR Intelligence Briefs
  • CVB Shops
  • Competitor Shops
  • Sales Candidate Shops
  • theTeam
  • Requalification of existing account database
  • New Business Development
  • Coverage during times of turnover
  • New Build kick-off

We pride ourselves on our long-term relationships with our customers which is a result of our proven COMMITMENT TO EXCELLENCE AND CUSTOMER SERVICE.


Return to the Home Page

Order with

the App!

Install on your work station,
cell phone, or mobile device.
Click here


go to online store

We proudly support these
great organizations!


Contact Us Today!


(617) 854 6554


Click Here

to subscribe to our

email list

© Hospitality Softnet, Inc.

Sixty State Street, Suite 700  • Boston, MA 02109  •  Phone (617) 854-6554  •  Fax (617) 731-1602
10151 Deerwood Park Blvd, Bldg 200, Suite 250  •  Jacksonville, FL 32256  •  Phone (904)230-4568  •  Fax (904)230-4569