HOTEL MYSTERY SHOPS

Train and Evaluate Your Hospitality Team’s Sales and Customer Skills

HOTEL & HOSPITALITY TRAINING

Outsell Your Competition with the Best Hotel Sales and Reservations Teams

COMPETITIVE INTELLIGENCE FOR HOTELS

Position Your Hotel More Effectively in the Marketplace
Hospitality Softnet. Proven. Quality. Results.

Recognized as the industry leader since 1994, Hospitality Softnet remains current with today’s trends and the ever changing needs of hoteliers worldwide. Our teams of experienced hotel professionals provide dynamic on-line and on-site sales training and operational support programs custom designed and presented to meet the unique requirement of your specific property and marketplace.

“We take great pride in providing world-class customer service, creating long-term relationships, and our endless commitment to helping clients thrive.”

Train Up. Better. Results. By Hospitality Softnet.

TRAINING SERVICES

Hospitality Softnet Delivers Industry Proven Services Designed to Increase Your Room Nights, Customer Satisfaction and Bottom Line

Listen In - Reservations Monitoring by Hospitality Softnet ... and ... Pro Shop - A Training Tool by Hospitality Softnet.

MYSTERY SHOP

Our Mystery Shopping Program for Hotel Sales and Catering is a terrific complement to your own ongoing sales training. On a year-round basis, we provide you and your staff with positive training tools that will help fine-tune individual selling skills.

Hotel Intel. Engaged Info Gathering by Hospitality Softnet.

COMPETITIVE INTELLIGENCE

GROUP RATE INTELLIGENCE

Hospitality Softnet Group Rate Intelligence Briefs are a recap of group pricing for your hotel and the competitive set for a specific piece of business.

LOCAL NEGOTIATED RATE INTELLIGENCE

Hospitality Softnet LNR Rate Intelligence Briefs are an excellent resource in learning how your hotel is positioned to the competitive set for Local Negotiated Transient Rates.

CATERING INTELLIGENCE

Hospitality Softnet Catering Intelligence Briefs provide a recap of all pricing quoted by your hotel and the competitive set for a piece of catering business.

The Team. Teleprospecting Services by Hospitality Softnet.

TELEPROSPECTING

Hospitality Softnet professionally complements your direct sales effort with our cost-effective, results oriented Teleprospecting Services.

Pro Facts. Feedback Assessments by Hositality Softnet.

ONSITE ASSESSMENTS

With today’s competitive market, it is essential to provide outstanding service and accommodations to every customer…every day.

The App. Online Ordering by Hospitality Softnet.

ONLINE ORDERING FOR INDUSTRY LEADING HOTEL SALES TRAINING, OPERATIONAL INTELLIGENCE AND TELEPROSPECTING SUPPORT

theAPP allows you to order hotel sales training programs, rate intelligence and teleprospecting programs from your desktop, cell phone or any mobile device…anytime, anywhere. Registration is a simple one-step process that saves your information and will populate it into any future orders or re-orders.

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