As an industry leader, Hospitality Softnet delivers proven sales, marketing and operational support services to hotels worldwide. With focused hospitality expertise spanning three decades, we understand the unique requirements of the industry and how to improve the services you offer. Our entire staff is comprised of seasoned sales, marketing and customer service professionals with extensive expertise in all facets of the hospitality industry.

Online Hotel Training with “The Campus”

Our e-Learning suite, theCampus, provides a rich interactive training environment for Sales, Catering, and Reservations Managers. theCampus allows hospitality professionals to learn at their own pace, and is a cost effective complement to classroom learning. Incorporating proven learning methods and entertaining learning material, theCampus allows your staff to quickly relate to the subject matter and easily absorb the necessary skills. All courses include terminology and real world examples pertaining to today?s hotel sales environment.

Quality Assurance Test Calls:

An excellent way to enhance your hotels sales training, Hospitality Softnet offers a variety of shopping services designed to ensure that your team is providing top-notch service to your customers. We also offer shopping services to help evaluate your competition, and potential new hires. Our teams of experienced mystery shoppers have all held sales positions within the hospitality industry. They understand how to act as a realistic customer, and know what to look for when evaluating the effective use of selling skills.

Competitive Hotel Intelligence:

In today’s competitive market, it is critical to have a strong knowledge of the competitive set and current market conditions. To ensure you have in-depth insight on today’s market conditions and how your hotel is positioned within the competitive set, we provide professional resources for Group Rate Intelligence, Competitor Intelligence, and LNR Rate Intelligence.

Teleprospecting Sales Services:

Hospitality Softnet will complement your direct sales effort with our Teleprospecting Services. theTeam is a cost-effective way to ensure that an aggressive hotel prospecting effort is in place and generating maximum sales. We are highly skilled in the nuances of selling a hotel and its varied services. Our hospitality Teleprospecting Services can be used on an ad hoc or ongoing basis, to supplement your sales effort, allowing your team to focus on qualified leads.

On-Site Assessments:

It is essential to provide outstanding accommodations and services to every customer, every day. Conducted by our experienced hotel professionals, Hospitality Softnet’s On-Site Assessments, will aid any hotel in achieving this goal. We offer detailed On-Site Assessments for: On-Site Service Standards, Hotel Sales Audit and Review and On-Site Marketing Support.

Hotel Sales Training:

Hospitality Softnet offers a number of dynamic hotel sales training programs all written specifically for the hospitality industry. Our professional training programs employ terminology and examples pertinent in today’s hotel sales environment. This allows your sales team to relate to the subject matter and easily absorb the important skills being presented. We offer comprehensive sales training including: On-Site Sales and Catering 101 and 102, Director of Sales – One on One Training, Hotel Reservations Sales Training and One on One Telephone Coaching Calls.

For More Information on Any of Our Products and Services – Contact: Gary Richards, Partner GRichards@HospitalitySoftnet.com– or call: 617-854-6554

Hospitality Softnet offers industry proven Hotel Intelligence and Sales Training Programs for: Hotel Industry Competitive Intelligence, Hotel Industry LNR Rate Shop Intelligence, Hotel Mystery Shopping, Hotel Reservation Shopping, Hotel Reservation and Catering Training, Hotel Sales Online Training, and Hotel Training