Mastering the Art of Hotel Reservations Sales

In the highly competitive hospitality landscape, skilled reservation agents are the front-line of a hotel’s success. Effective hotel reservations hotel sales training is essential for maximizing occupancy, increasing revenue, and delivering exceptional guest...

Two Who Would Be Right

IN THIS HOSPITALITY CASE STUDY, LEADERSHIP AT THE HAMILTON HOTEL COMES TO AN IMPASSE WHEN THE GENERAL MANAGER AND DIRECTOR OF SALES DISAGREE OVER STRATEGIES. A LESSON IN TWO WHO WOULD BE RIGHT:  This story appears in the book published by the Educational Institute of...