Hospitality Softnet offers a number of dynamic online sales training modules designed exclusively for the hotel industry. These online sales training tools will teach your Sales, Catering and Reservations Staff the important elements of sales prospecting, effective client communications, overcoming objections, selling to niche markets, and closing the sale.

All Hospitality Softnet online hotel sales training programs are developed by experienced hotel sales professionals. These hotel sales training modules allow your staff to learn at their own pace, quickly relate to the subject matter, and easily absorb the necessary skills for closing the sale. Each sales training course incorporates proven learning methods and engaging learning material, employing real world terminology and examples pertinent to today’s hotel sales environment.

The Industries Leading Online Hotel Sales Training Programs

  • Online Sales Training to Prepare for the Call and Effective Greeting Skills:
    Create a highly effective foundation for successful sales calls and proper handling of incoming inquiries. This online hotel sales training course gives your hotel sales team a good foundation to get the sales call off to a great start and set the stage for a successful close.
  • Online Sales Training to Develop Effective Qualifying Skills:
    Proper qualifying skills are critical in presenting and selling to the customer’s needs. This online sales training course is made up of 3 separate lessons covering all the skills needed to effectively qualify the customer. It also sets the stage and explains the skills needed to tailor an outstanding sales presentation.
  • Online Sales Training to Develop Effective Presentation Skills:
    In order to convince a customer to buy, they need to be sold on why they should choose your property over your competitor. This online sales training course is made up of 3 separate lessons and covers all the skills of presenting the hotel to prospective customers.
  • Online Sales Training to Effectively Close the Sale:
    Without strong closing skills you probably won’t win the business. This online sales course is made up of 3 separate lessons and covers all the skills required to effectively close a sale. It discusses when to close, how to recognize the different buy signals and styles of closing techniques.
  • Online Sales Training to Overcome Objections and Win the Sale:
    Developing the ability to successfully overcome objections is essential in order to avoid losing business. This online sales training course is made up of 3 separate lessons and covers all the skills necessary to respond effectively and overcome objections.
  • Online Sales Training for Effective Reservations Skills to Help Close the Sale:
    This very comprehensive course will help the Reservations and Front Desk Team to affectively engage incoming reservation inquiries. This online sales training course reviews the power of using a customer’s name, as well as the importance of your tone of voice. It covers all the steps of an effective reservation sales process. After completing this online training you will have a detailed knowledge of handling incoming reservation inquiries to increase closure rates and revenues.
  • Online Sales Training for General Managers and Front Desk Personnel
    For hotels that do not have a sales staff it is important that the person who handles the inquiry have a fundamental knowledge of the sales process. This online sales training course is designed for hotels where the General Manager and the Front Desk Agents field phone calls from customers for group business or negotiated transient rate business.
  • Online Sales Training for Effective Selling to the Eastern Wedding Market:
    Made up of 3 lessons this module will educate your staff on the special nuances of selling to an Indian, Hindu, Sikh, and Muslim wedding market. This online sales training module includes terminology, customs of sects, various traditions, ceremonies and specific tips related to food and beverage.
  • Online Sales Training for Selling to the Jewish Market:
    This course consists of 3 lessons. Using this online sales training module you will learn about the customs and traditions for the Jewish wedding market including the details of the pre-ceremony celebrations and the different vocabulary and customs associated with weddings, bar mitzvahs and bat mitzvahs. It also covers specific kosher tips related to food and beverage.
  • Online Sales Training to Sell Against the Competition and Win the Sale:
    This 3 lesson course will give the sales team the necessary tools to effectively sell against the competition. This online sales training course also discusses being prepared, developing and implementing strategies, knowing the details of your property and competitor products.
  • Online Sales Training for Effective Prospecting – Digging for Gold:
    This comprehensive 7 course lesson covers all the aspects of setting the stage for a successful prospecting effort, its implementation and tracking of results. This online sales training module will fully prepare your hotels sales staff to have great prospecting skills. We discuss how to deal with common obstacles, call reluctance, getting through the gatekeeper, voicemail and much more.
  • Online Sales Training for Using LinkedIn as a Sales Resource:
    This 3 lessons course is designed to educate your team on how get results on LinkedIn. It provides insight on setting an effective profile, how to build a good network, the importance of the second and third degree connections, how to use your network to generate leads and properly using a company page and how to set it up.
  • Online Sales Training to Develop Time Management Skills and Strategies for Success:
    In this course you will learn how to have strong time management and organizational skills. You will gain insight on self-evaluation and establishing personal goals. This online sales training course discusses short and long term goals, reviews of common time-wasters and how to avoid them, how to create and utilize an effective schedule to gain positive results, organizational tips to maximize selling efforts, how to create a Plan of Action and utilize a To Do Lists

To Learn More about Online Hotel Sales Training Programs or to Arrange a Demo
Contact: Lisa Richards, Partner LRichards@HospitalitySoftnet.com – or Call: 617-854-6554

Hospitality Softnet provides industry proven Hotel Training, Hotel Mystery Shopping and Hotel Intelligence services to clients worldwide.