As the recognized leader in Hotel Sales Training and Sales and Catering Mystery Shopper Test Calls, Hospitality Softnet is proud to announce the release of two new innovative training, learning and reporting tools for 2019.
Announcing Premier ProPoints and ProPointsDesigned to fine-tune individual selling skills and further enhance the ongoing training of your hotel and catering sales staff, these new test call reporting resources have a striking new look, and powerful embedded features and learning examples that can be downloaded directly from the report. Premier ProPoints and ProPoints Innovative Report Features Include:
- On-line Training Audios for each phase of the sales process. If a sales team member did not score well in a particular area, they are able to hear examples from one of our professional coaches using sales skills effectively. These audios are changed each month and will allow your staff to hear numerous real-world examples of effective sales techniques.
- On-line Refresh Flip Book – These easy to use, informative flip books provide a brief overview of the skills being evaluated for each stage of the sales process. They are a great way to quickly review effective sales techniques and increase skills.
- On-line Training Game – Provides a fun way to test the individuals comprehension of the skills recapped in the Flip Book and to reinforce the use of the skills being evaluated.
These downloadable training features are contained in each of the following Sales and Catering Test Call report categories:
- Department Greeting
- Qualification of Needs
- Sales Presentation
- Handling Objections
- Attempt to Close
- Professionalism and Follow-up