Hospitality Softnet’s eLearning center, theCampus, allows hospitality professionals to learn at their own pace and is a cost effective complement to classroom learning. Incorporating proven learning methods and engaging learning material, theCampus allows your sales, catering and reservations staffs to quickly relate to the subject matter and easily absorb the necessary skills. All courses include real world terminology and examples pertaining to today’s hotel sales environment.
Comprehensive Online Hotel Training Modules For:
Preparing for the Call and Effective Greeting Skills: Create a highly effective foundation for successful sales calls and proper handling of incoming inquiries. This course will give you a good foundation to get the sales call off to a great start and set the stage for a successful close.
Effective Qualifying Skills: Proper qualifying skills are critical in presenting and selling to the customer?s needs. This course is made up of 3 separate lessons covering all the skills needed to effectively qualify the customer. It also sets the stage and explains the skills needed to tailor an outstanding sales presentation.
Effective Presentation Skills: In order to convince a customer to buy they need to be sold on why they should choose your property over yourcompetitor. This course is made up of 3 separate lessons and covers all the skills of presenting the hotel to prospective customers.
Effective Closing Skills: Without strong Closing skills you probably won?t win the business. This course is made up of 3 separate lessons and covers all the skills required to effectively close a sale. It discusses when to close, how to recognize the different buy signals and styles of closing techniques.
Overcoming Objections to Win the Sale: Developing the ability to successfully overcome objections is essential in order to avoid losing business. This course is made up of 3 separate lessons and covers all the skills necessary to respond effectively and overcome objections.
Effective Reservations Skills to Help Close the Sale: This very comprehensive course will help the Reservations and Front Desk Team to affectively engage incoming reservation inquiries. It reviews the power of using a customer?s name, as well as the importance of your tone of voice. It covers all the steps of an effective reservation sales process. After completing this course you will have a detailed knowledge of handling incoming reservation inquiries to increase closure rates and revenues.
Sales Leadership: Handling Group Inquiries for the GM and Front Desk: For hotels that do not have a sales staff it is important that the person who handles the inquiry have a fundamental knowledge of the sales process. This course is designed for hotels where the General Manager and the Front Desk Agents field phone calls from customers for group business or negotiated transient rate business.
Selling to the Eastern Wedding Market: Made up of 3 lessons this module will educate you on the special nuances of selling to an Indian wedding market including: Hindu, Sikh, and Muslim. It includes terminology, customs of sects, various traditions, ceremonies and specific tips related to food and beverage.
Selling to the Jewish Market: This course consists of 3 lessons. You will learn about the customs and traditions for the Jewish wedding market including the details of the pre-ceremony celebrations and the different vocabulary and customs associated with weddings, bar mitzvahs and bat mitzvahs. It also covers specific kosher tips related to food and beverage.
Selling Against the Competition to Win the Sale: This 3 lesson course will give the sales team the necessary tools to effectively sell against the competition. We also discuss being prepared, developing and implementing strategies, knowing the details of your property and competitor products.
Prospecting – Digging for Gold: This comprehensive 7 course lesson covers all the aspects of setting the stage for a successful prospecting effort and its implementation and tracking of results. This course will fully prepare your hotels sales staff to have great prospecting skills. We discuss how to deal with common obstacles, call reluctance, getting through the gatekeeper, voicemail and much more.
Using LinkedIn as a Sales Resource: This 3 lessons course is designed to educate your team on how get results on LinkedIn. It provides insight on setting an effective profile, how to build a good network, the importance of the second and third degree connections, how to use your network to generate leads and properly using a company page and how to set it up.
Time Management Skills – Strategies for Success: In this course you will learn how to have strong time management and organizational skills. You will gain insight on self-evaluation and establishing personal goals. We discuss short term and long term goals review of common time-wasters and how to avoid them, how to create and utilize an effective schedule to gain positive results, organizational tips to maximize selling efforts, how to create a Plan of Action and utilize a To Do Lists