Since 1994 Hospitality Softnet has provided the hotel industry with proven hotel sales training, market intelligence and operational support.  Our entire staff is made up of individuals with extensive hotel backgrounds enabling us to deliver excellent, customized services to our worldwide clientele.

Hotel Sales Training:

Hospitality Softnet offers a number of hotel sales training programs written specifically for the hospitality industry. These programs employ terminology and examples pertinent to today’s highly competitive hotel sales environment, allowing your staff to relate to the subject matter, and easily absorb the important skills being taught. They are an excellent way to enhance the skills of your hotel sales, reservations, front desk and catering sales staff.

Learn more about Hospitality Softnet – Hotel Sales Training Programs:

  • On-Site Sales & Catering 101
  • On-Site Hotel Sales & Catering 102
  • Director of Sales One on One Training
  • Hotel Reservation Sales Training
  • One-on-One Telephone Coaching Calls

On-Line Hotel Sales Training with theCampus:

Hospitality Softnet offers online hotel training resources designed for your hotel Sales, Catering, and Reservations staff. The Campus learning center allows your team to learn effective sales skills anywhere, anytime.

Learn more about Hospitality Softnet’s – Online Hotel Training for:

  • Preparing for the Call and Effective Greeting Skills
  • Effective Qualifying Skills
  • Effective Presentation Skills
  • Overcoming Objections to Win the Sale
  • Effective Closing Skills
  • Effective Reservations Skills to Help Close the Sale
  • Handling Group Inquiries for the GM and Front Desk
  • Selling to the Eastern Wedding Market
  • Selling to the Jewish Market
  • Selling Against the Competition to Win the Sale
  • Prospecting: Digging for Gold
  • Management Skills – Strategies for Success

Hotel Quality Assurance and Secret Shopper Test Calls:

Hospitality Softnet offers an extensive secret shopping platform unmatched in anywhere in the industry. This program is an excellent way to confirm that your team is providing top-quality service to your customers. We also offer shopping services to help evaluate your competition as well as potential new hires.  These services are an excellent way to enhance your existing hotels sales training programs.

Learn more about Hospitality Softnet’s – Hotel Quality Assurance and Secret Shopper Test Calls:

  • Hotel Sales and Hotel Catering Test Calls
  • Hotel Reservation Test Calls
  • Hotel Competitor Test Calls
  • CVB Test Calls
  • Potential Hotel Sales Candidate Test Calls
  • Hotel Operations and Administration Test Calls

Competitive Hotel Intelligence:

Hospitality Softnet offers Hotel Intelligence services to provide you with current information on market conditions, competitors, LNR and group rates. These valuable programs are designed to give up to date information on how your hotel is positioned to compete in the competitive set.

Learn more about Hospitality Softnet’s – Competitive Hotel Intelligence:

  • Group Rate Intelligence Briefs
  • Competitor Intelligence Reports
  • LNR Rate Intelligence Reports

Teleprospecting Hotel Sales Services – Using theTeam

Hospitality Softnet can complement your direct sales effort with our Teleprospecting Services. theTeam is highly skilled, and trained in the nuances of selling a hotel and its varied services. It is a cost-effective way to ensure that you have an aggressive hotel prospecting effort is in place, and is generating maximum sales.  This Teleprospecting Services can be used on an ongoing basis, to supplement your sales effort so that your team can focus on qualified leads, or it can be used on an ad hoc basis as needed.

Learn more about Hospitality Softnet’s – Teleprospecting Hotel Sales Services:

  • Ensure an ongoing teleprospecting effort producing qualified leads for your sales team
  • Update past account files to clean files and generate new business
  • Kick off a new promotion
  • Maintain a sales effort during times of turnover to minimize costly down time
  • Ensure that important lead sources are not overlooked due to lack of available manpower
  • Help kick-start the sales effort during pre-opening

On-Site Hotel Assessments:

Hospitality Softnet offers On-site Hotel Assessment to help you to achieve your goal of providing outstanding service and accommodations to your customers. These assessments will help you to effectively compete in today’s competitive hotel marketplace.

Learn more about Hospitality Softnet’s – On-Site Hotel Assessments:

  • On-site Service Standards Assessment
  • Hotel Safety & Security Assessment
  • Hotel Sales Department Audit and Review
  • On-site Hotel Marketing Support

To learn more about any of our services or to arrange a demo
Contact: Lisa Richards, Partner – or Call: 904-230-4568

Hospitality Softnet provides industry proven Hotel Training, Hotel Mystery Shopping and Hotel Intelligence services to clients worldwide