Once again, Hospitality Softnet is leading the industry with technology innovation. Extremely user friendly, theAPP allows you to order hotel sales training programs, operational intelligence and teleprospecting programs from your desktop, cell phone or any mobile device?anytime, anywhere. Registration is a simple one-step process that saves your information and will populate it into any future orders or re-orders. theAPP has been well received by management companies and hoteliers worldwide for its ability to easily place orders 24/7 from any time zone. Register for theAPP Today.
theAPP 
Online Ordering of the Following Proven Hotel Services:
Local Negotiated Rate Competitive Intelligence (LNR) Berichte:
LNR Rate Hotel Intelligence is an excellent resource to learn how your hotel is positioned to the competitive set for local negotiated transient rates. Use these reports during marketing plan time, for new builds, and during times of negotiation with your customers.
Gruppentarif Intelligence Briefs:
Unsere Group Rate Hotel Intelligence Briefs sind eine Zusammenfassung der Gruppenpreise für Ihr Hotel und der Wettbewerbsbedingungen für ein bestimmtes Geschäft. Das Hotel bestimmt die Daten, die Art der Anfrage und die Konkurrenzsituation. Wir prüfen dann alle Hotels für dasselbe Geschäft und fassen die Preise für Zimmerpreise, Zimmermieten, Preise für das Mittagessen und für das Abendessen zusammen. Sie können dann sehen, wie Ihr Hotel positioniert ist, wenn die Kunden mehrere Optionen in Betracht ziehen.
Reservation Secret Shopper Test Calls:
This leading edge secret shopper test call service provides a valuable tool to ensure that your team is selling effectively and maintaining high levels of customer service. It will uncover your teams understand of the sales process and can greatly impact your room revenues and ADR. It?s also an excellent means of monitoring how your yield management program is working, and if your agents are trying to get the best rates as possible, actively closing, and properly selling booking guidelines for special event dates. It can be customized to meet your individual needs.
Sales & Catering Secret Shopper Test Calls:
Hospitality Softnet offers quality assurance secret shopping program for hotel sales, catering and new hires. It?s designed to ensure that your entire team is providing top-notch service to your customers, and is a terrific way to enhance your own ongoing sales training. On a year-round basis, we provide you and your staff with feedback and positive training tools that will help fine-tune individual selling skills.
The Hospitality Softnet sales and catering secret shopper platform is unmatched in the industry. Critical to the success of our mystery shopping is having identities that provide the ability to interact with the hotel like a real customer would. All of our identities have the ability to accept return phone calls. They also have email addresses and web sites with real domain names that match the organization who is contacting the hotel. We evaluate how your team interacts with potential customers in a real-life selling environment.
Wir bieten zwei Trainingsprogramme und Berichtsformate für den Verkauf und die Gastronomie zur Auswahl an.
- Die Professional Training Series
- Die professionelle Feedback-Serie
Specialty Secret Shopper for: CVB, Competitor Research and Sales Candidates
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- CVB Secret Shopper Test Calls: If your hotel relies upon the Convention and Visitors Bureau as a resource for leads and bookings, consider shopping the CVB to see how they are selling your city, and specifically your hotel. How do they respond to competing cities, and how do they represent other hotels within the marketplace? This insight can help ensure that your CVB is actively selling your hotel and destination to all potential inquiries.
- Competition Secret Shopper Test Calls: Hospitality Softnet offers Competitive Intelligence Briefs to assist hotels in knowing what their competition is doing today. Three different Intelligence Brief formats are available. Included are: Group, Transient, and Internet pricing. To customize the information to your needs, you determine which competitors and dates will be researched. A spreadsheet is then produced comparing the pricing for all hotels researched. The information will help with your marketing and pricing strategies and assist with the proper positioning of your hotel. This convenient and cost-effective service supplies pricing information quickly so you can react to changing market conditions in a timely manner.
- Potential Sales Candidate Test Calls: Many sales people can do a good job in “selling themselves” during an interview. However, equally important is how well they actually sell to the customer and if they have experienced any hotel sales training. Our Potential Sales Candidate test calls are a great way to see firsthand how effective your potential sales person is when dealing with an inquiry. Do they qualify enough? Are they selling or just telling about the hotel? How aggressive are they when following up and closing the sale? Our reports will help you answer these important questions before you take the final step of hiring them.
Hotel Sales Training Services
Hospitality Softnet offers a number of industry leading hotel sales training programs; all written specifically for the hospitality industry. They employ terminology and examples pertinent to today’s hotel sales environment, allowing your staff to relate to the subject matter and easily absorb the important skills being taught. Contact us today to discuss your specific needs. 617.854.6554
Hotelverkaufstraining für:
- Vor-Ort-Verkauf und Catering 101
- Hotelverkauf und Catering vor Ort 102
- Direktorin für Verkaufsschulungen One on One Training
- Hotel Reservation Sales Training
- Telefonische Einzelcoaching-Gespräche
Teleprospecting Hotel Sales Services
Hospitality Softnet will complement your direct sales efforts with our industry proven Teleprospecting Services. It?s a cost-effective way to ensure that an aggressive hotel prospecting effort is in place, and generating maximum sales.
Unsere Teleprospecting-Experten sind hochqualifiziert und in den Feinheiten des Verkaufs eines Hotels und seiner vielfältigen Dienstleistungen geschult. Die Teleprospektionsdienste für das Gastgewerbe können fortlaufend oder zur Ergänzung Ihrer Verkaufsanstrengungen genutzt werden, damit sich Ihr Team auf qualifizierte Leads konzentrieren kann, oder sie können je nach Bedarf ad hoc eingesetzt werden.
- Sorgen Sie für eine kontinuierliche Teleprospektionsarbeit, die qualifizierte Leads für Ihr Vertriebsteam produziert.
- Aktualisieren Sie frühere Kundendateien, um sie zu bereinigen und neue Geschäfte zu generieren.
- Starten Sie eine neue Aktion.
- Aufrechterhaltung der Verkaufsbemühungen in Zeiten der Fluktuation, um kostspielige Ausfallzeiten zu minimieren.
- Stellen Sie sicher, dass wichtige Leads nicht aus Mangel an verfügbaren Arbeitskräften übersehen werden.
- Helfen Sie mit, den Verkauf in der Voreröffnungsphase anzukurbeln.
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Call: 904.230.4568 for more information